Document Solution Providers – State of the Industry — #DMSPEF

We usually ask attendees at our annual Document Management Service Providers a few questions about how business is going and about trends they are seeing in the industry. Here are the results so far, hot off the presses.

The Cool is Back in ECM

What has happened to the old stodgy content management space? One way that I think you can measure the coolness of an industry is to look at who is doing the entertainment at industry functions (I know, frivolous, but stick with me). Let’s be honest for a minute about the kinds of bands one would see at ECM user conferences in recent years. Gladys Knight and the Pip (yes, there is sadly only one Pip left). Earth, Wind, and Fire. Fortunately for everyone concerned, at least no one booked Bachman Turner Overdrive despite the potential attractiveness of a “Taking Care of Business with ECM” theme. Well, judging by 2 recent user conferences I attended last month, the times they are a changin’ (OK, I realize this is a dated reference). I was lucky enough to go to Box’s Boxworks conference and IBM’s Information on Demand event. The bands? Third Eye Blind and train. Bands my kids like. Bands my kids have heard in concert. Clearly an inflection point. This ain’t your Father’s content management; content is cool again. I can’t think of two more different companies on the content spectrum than Box and IBM, and yet the coolness factor not…

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Why isn’t enterprise search mission critical?

This is interesting from Lynda Moulton re Enterprise Search. I’ll be speaking with her at the Gilbane Confence in Boston in November. Details are here – http://www.gilbaneboston. Here’s an excerpt from Lynda’s post… Why isn’t “search” the logical end-point in any content and information management activity. If we don’t care about being able to find valued and valuable information, why bother with any of the myriad technologies employed to capture, organize, categorize, store, and analyze content. What on earth is the point of having our knowledge workers document the results of their business, science, engineering and marketing endeavors, if we never aspire to having it retrieved, leveraged or re-purposed by others? However, in Information Week, an article in the September 5, 2011 issue entitled “HP Transformation: Autonomy is a Modest Start” gave me a jolt with this comment: Autonomy has very sophisticated search capabilities including federation–the ability to search across many repositories and sources–and video and image search. But with all that said, enterprise search isn’t a hot, mission-critical business priority. [NOTE: in the print version the "call-out" box had slightly different phrasing but it jumped off the page, anyway.] This is pretty provocative and disappointing to read in the…

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